Affiliation : Department of Information Systems, King Abdulaziz University, Jedda
Country : Kingdom of Saudi Arabia
Category : Computer Science & Information Technology
Volume, Issue, Month, Year : 7, 8, June, 2017
Abstract
Web usability is a significant
factor in increasing user satisfaction, performance, trust, and loyalty. Web
usability is particularly important for people who mostly depend on the website
and for one reason or other cannot visit an institution, such as online
distance education students. Accordingly, universities and educational websites
need to determine the types of usability problems they have on their websites.
However, far too little attention has been paid to providing detailed
information regarding the types of specific usability problems that could be
found on e-learning websites in general, and specifically, in the Kingdom of
Saudi Arabia (KSA). The aim of this paper is to study and analyse the usability
of university websites that offer distance education courses in the KSA. A
total of 12 universities in Saudi Arabia were considered, which include 11
affiliated and one private university. The analysis of the data represents the
level of usability of distance education websites. Results reveal that in Saudi
Arabia, distance education websites are reliable, but violate basic usability
guidelines.
For More Details : https://airccj.org/CSCP/vol7/csit77001.pdf